Frequently asked questions

More questions? Contact us.

Shipping & Order Status

How much is shipping?

  • IDR 10,000 for Greater Jakarta (Jabodetabek); free shipping for orders above IDR 2,000,000.
  • IDR 30,000 for the rest of Indonesia; free shipping for orders above IDR 2,000,000.
  • USD 15 for Singapore; free shipping for orders above USD 350.
  • USD 35 for the rest of the world; free shipping for orders above USD 350. 

For a limited time, we are offering free international shipping for every order above IDR 5,000,000 (USD 350).

Do you offer free international shipping?

Yes! We currently provide free shipping for international deliveries for orders above IDR 5,000,000 (USD 350) to all countries.

How long will it take for my order to arrive?

All ready-stock items are shipped within 2 working days of your purchase, excluding weekends and public holidays. After shipping, you'll receive an email with the tracking code. You can expect them to arrive within:


  • Jabodetabek: 1－3 days.
  • Outside Jabodetabek (Indonesia): 5 days.
  • Singapore: 4－6 days.
  • International: 10－14 days.


In a hurry?  Contact our Happiness Specialist for expedited/express shipping from our studio (additional charges may apply).

Will I receive customs/import duties?

Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs and import duty charges.

Unfortunately, we have no control over these charges and are unable to tell you what the cost would be, since customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Payment

Currencies


  • Prices are displayed in your local currency based on your geographical location. However, our main currency is Indonesian Rupiah (IDR) which will be the currency used during checkout.

Payment methods (IDR)

  • All major credit cards
  • BCA, BNI, BRI credit cards (0% installments available).
  • Bank transfer
  • PayPal

Payment methods (USD/EUR)

  • All major credit cards
  • PayPal

We will send an invoice in USD for your purchase. Please note that exchange rate fluctuations may occur.

About SukkhaCitta

What does "SukkhaCitta" mean?

Our name means happiness in Indonesian. Taking its Sanskrit root, it's a reminder that connection is what makes a life worth living. From our artisans directly to you – and back to their communities. Full circle. 

What does "Ibus" mean?

"Ibu" is Indonesian for mother. It’s a common term used in Indonesia to address women to show respect and appreciation. And it’s what we call all our craftswomen in our villages.

In Eastern Indonesia, they prefer to be called "Mama" - which is the inspiration behind our MAMA TANAH  program: Helping smallholder farmers switch from monoculture to organic regenerative farming.

What is Rumah SukkhaCitta?

Rumah SukkhaCitta is our craft school. It's where we provide access to education to women who need it most. Providing knowledge of intergenerational culture, environmental stewardship, and business skills directly to mothers without having to leave her village.

Translated into 'House of Joy', these award-winning schools are run by Rumah SukkhaCitta Foundation. To date, we've built 5 schools across the Archipelago.

Is SukkhaCitta ethical?

Is SukkhaCitta vegan?

We exclusively use plant based fibers–no secret ‘blends’ that hide polyester here. Our signature raw cotton fabric is handwoven by master weavers in Central Java, and we are in the process of going 100% traceable regenerative cotton. Our Tencel, Sylk fabrics are from Lenzing AG, made using Eucalyptus fibres through a closed-loop facility. 

While our dyes are 100% plant-based, we currently use non-vegan materials in our pieces. We ensure they are sustainably sourced to be kind to the planet and minimize waste. Those materials are:

  • Our buttons, made from waste Mother-of-Pearl buttons in Makassar.
  • Our vegetarian batik wax, made from beeswax, pine gum, and reclaimed parrafin.


Products

How do I find my size? Will the clothes shrink?

You can find the detailed size measurements for each of our creations in the corresponding product page. Our Creative Director made this easy guide to measure yourself here.

Should you need any help determining the perfect size, our Happiness Specialist is here to help.

All of our garments are pre-shrunk and will not change sizing after you wash them.

Why natural dyes? Will the color last?

We believe what we wear should not come at the cost of our planet. Working with mothers in Villages, not factories, we use 100% plant dyes and natural mordants to protect our Ibus' health and our environment.

Wearing natural clothes without chemicals is also better for your health as they are naturally hypoallergenic, thermo-regulating, and  lets your skin breathe properly.

To ensure your natural dyed clothes last as long as possible, please follow our Care Guide here.

Are SukkhaCitta pieces biodegradable?

Yes, we are happy to share that our creations are tested for biodegradability. Should you ever need this Take Back service, do let us know and we can help you give your clothes a second life - or even compost it.

Why is this important? Today, most of garments are made from plastics with hundreds of chemicals to dye and finish. Made of petroleum and fossil fuels, these synthetic materials cannot return to Nature. When thrown out, they will continue to release toxins into the soil for decades.

This is why wearing natural clothes is not only better for your health - it ensures the health of our only planet too.

Are SukkhaCitta pieces recyclable?

How do you decide the pricing?

The value of our creations reflect the process of crafting it. We exclusively use heritage craftsmanships that are still made entirely by hand, not machines. Taking months to finish one single garment while providing living wages from farm to closet.

At every step of the journey, we ensure no harm is done to the environment. From using only traceable natural materials to 100% plant dyes. To helping smallholder farmers switch from monoculture and chemicals to organic regenerative farming.

Each of our creations come with a Lifetime Repair guarantee. Learn more about our Lifecycle Responsibility here.

Do you do custom orders?

Yes, learn more about our Bespoke services here.

How do I care for the clothes?

Read more about our Care Guide here.

Gifting

Can you send a gift directly to the recipient?

With pleasure. Just leave us a note upon checkout (e.g. this is a gift) and enter their name and phone number in the shipping details. To make sure you can track the order, we recommend you use your email address for checkout.

Do you offer giftwrapping?

Yes, you can add gift wrapping to your cart here. Looking for something extra special? Contact our Happiness Specialist to make your gift wrapping even more personal.

Do you offer giftcards?

Find our gift cards here.


Returns and Exchanges

Returns are accepted within 14 days since your purchase. To start the process, please contact us, stating your order number and the why you would like to return/exchange your item.

General Terms and Conditions

Please note that we only offer refunds in store credit for all purchases (website and store). Store credits never expire.

Items must be returned in their original state (unworn and unwashed) including the packaging. Otherwise, we unfortunately are not able to process the return.

Products that were purchased on special offers or during events cannot be returned or refunded.

If you bought your SukkhaCitta piece from one of our our stockists, please contact them regarding their refund and exchange policies. We cannot exchange or offer refunds for products sold through our retail partners.

Shipping costs are not refundable. 

Read our full policy here.

Custom Orders

We can only accept cancellations of custom or personalized orders within 24h of you placing the order. Afterwards, we’ve most likely already started working on your custom piece and unfortunately can no longer accept returns or cancellation. 

Exchanges

You can exchange your purchase for a different item within 14 days of receiving your order. For all exchanges, please contact us, stating your order number and why you would like to exchange your item. We'll happily guide you through the steps.

Due to the complexities of international shipping, we'd like to suggest customers from outside of Indonesia to refund your order for store credit before ordering a new item. As in the case of returns, please make sure to return the item(s) you'd like to exchange in their original packaging and state (unworn, unwashed).

Shipping

Once your exchange/ refund process is approved, we will provide you with our shipping address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over USD 75, you should consider using a trackable shipping service or purchasing shipping insurance.